Frequently Asked Questions (FAQ)

📦 Shipping

What are the delivery times?
Orders are generally delivered within 7 to 15 business days depending on your location.

Is delivery free?
Shipping costs are calculated automatically at checkout based on your address.

How can I track my order?
A confirmation email with a tracking link is sent to you as soon as your order is shipped.

🔄 Returns & Refunds

Can I return an item?
Yes, you have 14 days after receipt to contact us in case of any issues with your order.

How do I get a refund?
Contact us at contact@vente-line.fr, including your order number and the reason for the return.

💳 Payment

What payment methods do you accept?
We accept credit cards (Visa, Mastercard), PayPal, and other secure payment methods.

Are my payments secure?
Yes, all transactions are secured by SSL encryption.

🛋️ Products

Do the products match the photos?
We do our best to ensure the photos accurately reflect the products. Slight color variations may occur depending on your screen.

A question not answered?
Contact us via our Contact page, and we will get back to you within 24-48 hours. 😊