Frequently Asked Questions (FAQ)

📦 Delivery

What are the delivery times?
Orders are generally delivered within 7 to 15 business days depending on your location.

Is delivery free?
Shipping costs are calculated automatically at checkout based on your address.

How can I track my order?
A confirmation email with a tracking link is sent to you as soon as your order is shipped.

🔄 Returns & Refunds

Can I return an item?
Yes, you have 14 days after receipt to contact us if there is a problem with your order.

How do I get a refund?
Contact us at contact@vente-line.shop, providing your order number and reason for return.

💳 Payment

What payment methods do you accept?
We accept credit cards (Visa, Mastercard), PayPal, and other secure payment methods.

Are my payments secure?
Yes, all transactions are secured with SSL encryption.

🛋️ Products

Do the products match the photos?
We do our best to ensure that the photos accurately reflect the products. Slight color differences may exist depending on the screen.

Unanswered question?
Contact us via our Contact page, we will respond within 24-48 hours. 😊